All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays may be experienced due to high volumes of order or postal service problems outside of our control.
Within Canada: Domestic Shipping Rates and Estimates
For simple flat rate shipping: We offer $25 flat rate shipping to Canada on orders up to $250 before taxes. Free shipping is available on orders over $250 before taxes. This excludes the order of overside or heavy items.
Overside and heavy items are shipped at an additional $75 rate.
Owen Sound, Ontario: Local delivery
Local delivery within Owen Sound is available for $10. This applies to all orders. Deliveries are made twice per week on Tuesdays and Fridays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Owen Sound, Ontario: In-store pickup
You can skip the shipping fees with free local pickup at Upwards Art Studio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are Monday-Friday 10-6 pm, Saturdays from 10-5 pm and Sundays from 12-4 pm. Please have your order confirmation email with you when you come.
Our shopping cart offers a convenient Request a Quote feature. Your cart contents and shipping address will be used to determine an accurate shipping quote. This shipping quote will be sent to you via email within 72 hours. To place your order, simply click on the Complete Your Order link in the email. The cost of shipping will be added to your cart contents. We regret that we are not able to guarantee stock quantities until a credit card has been charged.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Upwards Art Studio is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please see our full Refunds & Returns Policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.