Workshop Cancellation & Refund Policy
To ensure a workshop runs, a minimum of four (4) paid participants is required at least 7 days prior to the scheduled start date.
Registration for all workshops closes one business day before the first session.
Payment in full is required at the time of registration. Your spot is not confirmed or held until full payment has been received.
Refunds Will Be Issued If:
- The workshop is cancelled due to low enrolment or instructor illness.
- A participant withdraws more than 14 days before the start of the scheduled workshop.
- A 20% administration fee will be applied.
- Refunds are issued to the original method of payment only.
- For credit card payments, please allow up to 21 business days for the refund to appear on your statement.
- Workshop fees cannot be transferred to another class or used as credit toward a future workshop.
- A 20% administration fee will be applied.
- In the event of severe weather or road closures, the workshop may be cancelled and make-up dates will be scheduled.
- Winter workshops generally proceed as scheduled despite snow.
- Participants will be notified of weather-related cancellations by phone and email.
- Winter workshops generally proceed as scheduled despite snow.
Refunds Will Not Be Issued If:
- A participant withdraws less than 14 days before the workshop start date.
- A participant is unable to attend due to illness (no exceptions).
- A participant misses all or part of a workshop session.
No price adjustments, make-up classes, transfers, or credits will be provided for missed workshops.
Transfers
Workshop registrations may be transferred to another person for the same workshop.
Please notify Upwards Art by phone at 519-370-0448 or email at info@upwardsartstudio.com in advance if someone else will be attending in your place.