Return/Refund Policy for Upwards Art Studio

Thank you for shopping with Upwards Art Studio. We strive to provide a seamless and enjoyable shopping experience. We are here to help with our return and refund policy.

1. Return Eligibility:

  • Returns are accepted within 30 days from the date of purchase.
  • Items must be in the same condition as they were received.
  • Exchanges or refunds are offered for damaged or defective products only.

2. Reporting Damaged Items:

  • Items damaged during shipping must be reported immediately by emailing photos of the damaged shipment to upwardsartstudio@gmail.com.

3. Refunds:

  • Refunds will be issued for the purchase price of the item(s), excluding shipping fees.
  • Exchanges or refunds are offered for damaged or defective products only.
  • Gift cards and downloadable products are not eligible for return.

4. Refund Process:

  • Refunds will be applied via the same method of payment used for the original purchase.
  • Please allow up to 10 days for the refund to be processed.

5. Return Shipping:

  • Return shipping costs are the responsibility of the purchaser.
  • We recommend using a trackable shipping service and insuring the package to ensure the safe return of the item(s).

How to Initiate a Return:

  1. Contact our customer support team at upwardsartstudio@gmail.com to inform them of your intent to return.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Follow the instructions provided by our customer support team for the return process.

Note:

  • Returns that do not meet the above criteria may not be accepted, or additional fees may apply.
  • Please ensure that the item is securely packaged to prevent damage during return shipping.

Thank you for choosing Upwards Art Studio. We appreciate your business and are committed to providing excellent customer service. If you have any questions or concerns, please contact our customer support team at upwardsartstudio@gmail.com.

Upwards Art Studio
975 2nd Avenue East
Owen Sound ON N4K 2H5
519-370-0448
https://upwardsartstudio.com/

Need help?

Contact us at upwardsartstudio@gmail.com for questions related to refunds and returns.